Home Delivery in the UK
We offer a range of delivery options including UK Standard and Next Day delivery, through a fully tracked delivery service. All orders over £50.00 qualify for free standard UK delivery. (This threshold may change from time to time.)
UK delivery options will be presented by default to customers with a UK billing address, please note that we are unable to deliver to PO boxes, if your billing address is in the Channel Islands you will only be able to use the European delivery option. All delivery timescales are given as estimates, if you require your items by a given date we would suggest that you use the next day service.
With our standard delivery option you can expect to receive your goods within 3-4 working days of placing your order, excluding bank holidays. The service used for our standard service also includes door to door tracking. Standard UK delivery is FREE for orders over £50.00.
COST - £4.99
NEXT DAY DELIVERY
With our Next Day delivery service, we will deliver your order the following working day to UK mainland addresses providing that the order is placed before 3pm Mon-Friday. Next day Orders placed after 3pm on Thursday up to 3pm on Friday will be despatched on Friday for delivery on Monday (excluding bank holidays). Next Day Orders placed after 3pm on Friday, or at any time on Saturday or Sunday will be despatched on Monday for delivery on Tuesday. Please note that orders will not be delivered on bank holidays, and in this case your parcel will arrive the following working day. Our Next day service is not available for customers in the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Wight.
COST - £5.99
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be in. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. Please enter your alternative delivery address when you place your order. If we are unable to deliver for any reason, they will leave a 'Sorry you were out' card to explain why they were unable to deliver and how to arrange redelivery/collection or the details of where the parcel has been left.
In no event shall we be liable for any damages or penalties for any delay in delivery. Please notify Customer Services on 01706 628239 immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
We offer a Standard International Delivery service. These are usually despatched through either Royal Mail or DPD and include a tracked delivery service. Orders are usually delivered within 4-10 days but in the event that it takes longer than this, please allow up to 14 working days from the date your order leaves our warehouse.
Delivery to some countries may incur longer transit times due to shipping restrictions.
COST - £9.99 FOR EUROPEAN SHIPPING
COST - £12.99 FOR ROW SHIPPING
CUSTOMS & DUTY
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
The countries we currently ship to are as follows:-
ALBANIA, ANDORRA, ARMENIA, AUSTRALIA, AUSTRIA, AZERBAIJAN, BELARUS, BELGIUM, BOSNIA HERZEGOVINA, BULGARIA, CANADA, CHINA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FAROE ISLANDS, FINLAND, FRANCE, GEROGIA, GERMANY, GIBRALTAR, GREECE, GREENLAND, HONG KONG, HUNGARY, ICELAND, IRISH REPUBLIC, ITALY, JAPAN, KAZAKHSTAN, LATVIA, LICHTENSTEIN, LITHUANIA, LUXEMBOURG, MACEDONIA, MALTA, MOLDOVA, MONACO, MONTENEGRO, NETHERLANDS, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIA, SAN MARINO, SERBIA, SINGAPORE, SLOVAKIA, SLOVENIA, SOUTH KOREA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, TURKMENISTAN, UKRAINE, UNITED STATES OF AMERICA, VATICAN CITY STATE.